Contact Us - DubMaster

Email Support

Send us an email and we'll get back to you within 24 hours

saadtauseef13@gmail.com

Support Hours

Response Time: Within 24 hours for email inquiries
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (UTC)
Emergency Support: Available for critical issues

Before You Contact Us

To help us assist you better, please include:

Your account email address
Detailed description of your issue or question
Screenshots or error messages (if applicable)
Video processing ID (if related to a specific video)
Browser and device information (for technical issues)

Quick Answers

How long does video processing take?

Processing time depends on video length. Typically: 1-minute video = 2-3 minutes processing, 10-minute video = 15-20 minutes processing. You'll receive an email when it's ready.

How do tokens work?

Tokens are consumed based on video duration: 1 token = 1 second of video processing. For example, a 5-minute (300-second) video requires 300 tokens. Check our pricing page for token packages.

Which languages are supported?

We support 100+ languages for translation and 6 high-quality AI voices for dubbing. Common languages include English, Spanish, French, German, Japanese, Chinese, Arabic, and more.

What video formats do you accept?

We support MP4, AVI, MOV, MKV, and most common video formats. Maximum file size is 2GB per upload.

Can I get a refund?

Unused credits can be refunded within 30 days of purchase. See our refund policy for details.

Is my video data secure?

Yes. All videos are encrypted during upload, processing, and storage. Videos are automatically deleted after 30 days. See our privacy policy for details.

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