Refund Policy

1. Refund Eligibility

1.1 Eligible for Full Refund

You may request a full refund within 30 days of purchase if:

• You have not used more than 10% of your purchased credits
• Technical issues prevented you from using the service
• The service did not perform as advertised
• You experienced significant quality issues with processed videos
• Service was unavailable for extended periods (>48 hours)

1.2 Partial Refunds

Partial refunds may be issued if:

• You've used between 10-50% of your credits within 30 days
• Refund amount = (Unused credits ÷ Total credits) × Purchase price
• Service quality issues affected multiple videos
• You downgrade from a higher plan within the first 14 days

1.3 Not Eligible for Refund

2. Refund Process

To request a refund, follow these steps:

1. Contact Support
   Email us at saadtauseef13@gmail.com with subject "Refund Request"
2. Provide Details
   Include your account email, order number, reason for refund, and any supporting evidence (screenshots, error logs)
3. Review Period
   Our team will review your request within 2-3 business days and may request additional information
4. Approval & Processing
   If approved, refunds are processed within 5-7 business days to your original payment method
5. Confirmation
   You'll receive email confirmation once the refund is processed. Bank processing may take an additional 3-5 days

3. Subscription Cancellations

3.1 Monthly Subscriptions

• Cancel anytime before your next billing date
• Access continues until the end of your current billing period
• No refund for the current month (pro-rated or otherwise)
• Unused credits expire at the end of the billing period

3.2 Annual Subscriptions

• Cancel within first 30 days for pro-rated refund (minus used credits)
• After 30 days, no refund but service continues until end of annual term
• No automatic renewal if cancelled

4. Technical Issues & Service Credits

5. Quality Guarantee

We guarantee:

• Accurate Translation: 95%+ accuracy for supported languages
• Natural Voice Quality: High-quality AI-generated voices
• Processing Success: 99%+ success rate for properly formatted videos
• Audio Sync: Synchronized dubbing with original video

If we fail to meet these standards, you're eligible for a full refund or reprocessing at no additional cost.

6. Dispute Resolution

6.1 Disputed Charges

Before initiating a chargeback with your bank:

• Contact our support team first
• We resolve 95% of disputes within 48 hours
• Chargebacks may result in account suspension
• We're committed to fair and fast resolutions

6.2 Escalation

If you're not satisfied with our initial response:

• Request escalation to management
• Include all previous correspondence
• Response within 2 business days

7. Special Circumstances

7.1 Medical/Emergency Situations

We understand life happens. Contact us if:

• Medical emergency prevents service use
• Unexpected life circumstances arise
• We'll work with you on a case-by-case basis

7.2 Service Discontinuation

If DubMaster discontinues service:

• Full refund for all unused credits
• 90-day notice period
• Data export assistance provided

8. Payment Methods

Refunds are issued to the original payment method:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days

If the original payment method is unavailable, we'll arrange an alternative method.

9. Contact for Refunds

10. Policy Updates

This refund policy may be updated periodically. Changes will be:

• Posted on this page with "Last Updated" date
• Communicated via email to active users
• Effective 30 days after notification
• Existing refund requests processed under old policy